Privacy Policy

MOZZO COFFEE LTD PRIVACY POLICY

Last updated 17/04/2024

Data protection and privacy of our customers is very important to us. This Privacy Policy describes the policies of Mozzo Coffee ltd on the collection, use and disclosure of your information that we collect when you use our website and access our services. By accessing these services, you consent to the collection, use and disclosure of your information in accordance with this policy.

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy, update the ‘Last updated’ date and take any other steps required by applicable law.

INFORMATION WE COLLECT AND HOW WE COLLECT IT

The information that we collect and use varies depending on how you interact with us. The processing of personal data shall always be in line with the General Data Protection Regulation (GDPR), and in accordance with the country-specific data protection regulations applicable to Mozzo Coffee ltd.

We may collect and process the following personal information about you:

• Basic contact details including your name, address, phone number, email.
• Order information including your name, billing address, shipping address, payment confirmation, email address, phone number.
• Account information including your username, password, security questions.
• Shopping information including the items you view, put in your cart or add to your wishlist.
• Customer support information including the information you choose to include in communications with us, for example, when sending a message through to our customer services team.

HOW WE USE YOUR INFORMATION:

We may use your information for any of the following purposes:

• Provide products and services: process your payments, fulfil your orders, to send notifications to you related to your account, purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, facilitate any returns
• Marketing and Advertising. We use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, text message or postal mail, and to show you advertisements for our products or services. This may include using your personal information to better tailor the services and advertising on our sites and website.
• Security and Fraud Prevention. We use your personal information to detect, investigate or take action regarding possible fraudulent, illegal or malicious activity. If you choose to use the services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password, or other access details with anyone else. If you believe your account has been compromised, please contact us immediately.
• Communicating with you. We use your personal information to provide you with customer support and improve our services. This is in our legitimate interests in order to be responsive to you, to provide effective services to you, and to maintain our business relationship with you.

If we want to use your information for any other purpose, we will ask you for consent and will use your information only on receiving your consent and then, only for the purpose(s) for which grant consent unless we are required to do otherwise by law.

HOW WE SHARE YOUR INFORMATION

We may share your information with third parties when necessary to involve a third party service provider to facilitate or offer our services such as delivering your orders or communicating with customer service.

We will never share your personal information with a third party that is not directly related to us communicating with you or delivering on our obligations to you.

We may pass on your personal information if we have a legal obligation to do so, or if we have to enforce or apply our terms of use and other agreements. Any other organisations who access your information in the course of providing services on our behalf will be governed by strict contractual restrictions to make sure that they protect your information and keep to data protection and privacy laws which apply.

HOW WE STORE YOUR INFORMATION

We will not hold your personal information for longer than necessary to fulfil our obligations and commitment to you as a customer or a partner as set out in the GDPR or other relevant Data Protection Legislation.

After it is no longer necessary for us to retain your personal information, we will dispose of it in a secure manner according to our data retention and deletion policies.

COOKIES

We also automatically collect certain information about your interaction with our services and website. To do this, we may use cookies, pixels and similar technologies.

Cookies are small data files that are used to store small pieces of information. They are stored on your device when the website is loaded on your browser. These cookies help us make the website function properly, make it more secure, provide better user experience, understand how the website performs and to analyse what works and where it needs improvement.

As most of the online services, our website uses first-party and third-party cookies for several purposes. First-party cookies are mostly necessary for the website to function the right way, and they do not collect any of your personally identifiable data. The third-party cookies used on our website are mainly for understanding how the website performs, how you interact with our website, keeping our services secure, providing advertisements that are relevant to you, and all in all providing you with a better and improved user experience and help speed up your future interactions with our website.

You can change your cookie preferences any time by revisiting the cookie consent banner and changing your preferences or withdrawing your consent right away. Most browsers automatically accept Cookies by default, but you can choose to set your browser to remove or reject Cookies through your browser controls. Please keep in mind that removing or blocking Cookies can negatively impact your user experience and may cause some of the Services, including certain features and general functionality, to work incorrectly or no longer be available. Additionally, blocking Cookies may not completely prevent how we share information with third parties such as our advertising partners.

YOUR RIGHTS

Under the GDPR data subjects have a number of rights:

• The right to be informed about whether their personal data is being processed by us
• The right of access to the personal data that we store about them
• The right to rectification of their personal data should it prove to be inaccurate
• The right to erasure of their personal data under specified circumstances
• The right to restrict the processing or their personal data under specified circumstances
• The right of data portability – the ability to have their personal data transferred to another data controller
• The right to object to having their personal data processed by us (under specified circumstances)

You have a choice to remove your personal information by accessing your account and deleting your information.

You have full control over how we communicate with you and can change your preferences by logging in at mozzocoffee.com. Additionally, you can also opt out from any email marketing you receive from us by accessing your marketing preferences at the bottom of every email.

THIRD PARTY LINKS AND USE OF YOUR INFORMATION

Our Service may contain links to other websites that are not operated by us. This Privacy Policy does not address the privacy policy and other practices of any third parties, including any third party operating any website or service that may be accessible via a link on the Service. We strongly advise you to review the privacy policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.